Introduction

These Terms and Conditions govern your use of the services provided within my 1:1 therapy and coaching practice, including the payment and cancellation policies. By engaging in 1:1 therapy and coaching services with me, you agree to these Terms and Conditions. Please read them carefully.

Payment Terms

1. Fees:

• The fee for 1:1 sessions is £480 per month, which entitles you to four 50-minute sessions per month (£120 per session).
• Clients are required to commit to a weekly slot and pay on a monthly basis.
• Payment is taken upfront on a monthly basis.
• The monthly subscription fee of £480 holds your slot with me.

2. Payment Method:

• Payments will be set up using a payment link provided to you.
• Payments will be taken monthly by direct debit.
• You can cancel your monthly subscription payment anytime by emailing Hannah on [email protected].

3. Non-Payment:

• If your monthly payment bounces or does not successfully go through, we will contact you.
• You will have 48 hours to arrange payment before your slot is given to someone on the waiting list.

Cancellation and Rescheduling Policy

1. 72-Hour Notice:

• If you cannot attend your usual weekly slot, you can reschedule the session.
• A minimum of 72 hours' notice is required for rescheduling. If 72 hours notice is not given it will not be possible to reschedule. 
• Rescheduling is subject to Hannah’s availability and rescheduled sessions must take place within the same calendar week as the session you are rebooking.

2. No-Show or Unable to Attend:

• If you do not attend your scheduled session or are unable to make it without rescheduling within the required notice period, you will still be charged.

3. Cancellation of Work:

• If you wish to end our work together, you may cancel with two weeks' notice.
• There are no refunds available on payments that have been made.

Confidentiality

All content discussed during sessions will be treated as strictly confidential, with certain exceptions where disclosure is required by law or ethical guidelines. These include, but are not limited to:

• Harm to self or others
• Risk to children or vulnerable adults
• Suspected acts of terrorism
• Legal requirements such as disclosure of money laundering

Professional Conduct

1. Supervision:

• As part of my professional practice and as required by the British Association for Counselling & Psychotherapy, I regularly attend clinical supervision.
• Client work is discussed in a confidential manner within supervision, with identities kept confidential.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact me at [email protected].  

Acceptance of Terms

By engaging in 1:1 therapy and coaching services with me, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.